FAQ

There are many variables that determine how far you can drive after a charge. Under the most favorable conditions, you can drive up to 70km on eco mode. In normal use, up to 50km.

Range can be affected by a number of factors. The most important ones to keep in mind are:

• Support level – The higher the support, the more battery power is required, reducing the range.
• Terrain – More power is needed if your route is hilly, which affects range.
• Packing – If you carry luggage or groceries on the bike, that means extra weight. Le moteur doit alors travailler davantage, ce qui signifie que vous n’irez pas aussi loin avec une batterie chargée.
• Weather – In bad weather conditions, especially if it is windy, you need to keep a close eye on the battery level. The system then has to work harder to keep running smoothly.

Don’t worry. All e-bikes continue to cycle, so you can still ride them even if the battery is dead.

ALL our bikes are fully charged when you leave.

For multi-day rentals, you will be provided with a charger. The battery can be charged either on the bike or separately. Just connect the supplied charger to the battery. In just 2 hours you are back at 80% capacity.

All electric bikes in Belgium are allowed to assist up to a maximum of 25 kilometers per hour for safety reasons. We have found that this is a perfect speed for cruising through the woods.

If you can’t take a test ride before renting the bike, you can consult our size chart:

• Small: 154-166 cm
• Medium: 164-174 cm
• Large: 172-182 cm
• Extra large: 180-192 cm

Our Full Suspension bikes come standard with SPD pedals, our other models do not. Please mention this when booking so we’ can check the stock.

It is also always possible to bring your own pedals so we can mount them on our bikes.

YES, wearing a helmet is mandatory simply because your safety is priority #1.

When renting a bike, we have helmets available if you do not have one.

There are a number of options available including Bancontact and visa.

We ask you to notify us as soon as possible by e-mail, clearly stating your name and the date of your reservation.

In case of cancellation from the 14th day to the 7th day of rental 100% refunded. For cancellation from the 6th day to 1 day before the rental day 50% refund.

Cancellations on rental day will not be refunded.

A repair kit will be given to you on your trip in case of flat tire. If you prefer an intervention for a flat tire you can contact us for 25€.

Other breakdowns are considered as emergencies and will be dealt with free of charge

If the rented equipment gets lost, stolen or damaged, we will charge a compensation to the renter. In such situation, we will automatically charge € 25 incl. VAT to cover administrative costs. In addition, the damaged or stolen property will be invoiced. These are valued as follows:

Rates for damaged parts of the rental bikes are calculated based on our standard item list. The work rate for repairs is €45/hour excluding VAT.

See also our general terms and conditions.

You can always mail us via the contacts page or Tom@sowatt.bike.